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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nicole Brown

Nicole Brown

August 29, 2025

5  out of  5
rating by Nicole Brown
"Irene is amazing customer service!! Helped get my daughter her first insurance policy!!"
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E Everett

August 20, 2025

5  out of  5
rating by E Everett
"Great service from Mason Orso! Friendly, quick turnaround, reasonable rates. Highly recommended."
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Ken Leck

August 14, 2025

5  out of  5
rating by Ken Leck
"There are so many insurance choices out there, and even so many State Farm agents to choose from, but Zac Russell is my choice for insurance. Our family’s business was migrated to Zac Russell several years ago when our previous long-time State Farm agent retired. After having several sit-downs with Zac as well as his team members about our evolving insurance needs, and knowing what I know now, I will continue my business here and keep on recommending Zac Russell. Let them take a look at your insurance needs, and have a chat with real people IRL. Zac has saved us a LOT of money of the years!!"
We responded:
"We so appreciate those kind words, Ken. We appreciate you all, and have really enjoyed our relationship over the years. Your feedback means a lot, and we’re always here to help!"
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Danny Asteraki

August 13, 2025

5  out of  5
rating by Danny Asteraki
"Kenzie did a great job and helped the whole process go smoothly and quick. I appreciate you Kenzie."
We responded:
"Thanks Danny! Kenzie is a superstar. We really do our best to meet your needs as quickly as possible. "
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Brandon Scharrer

August 13, 2025

5  out of  5
rating by Brandon Scharrer
"These folks have been incredibly helpful with my family’s insurance needs. We have used them for home and auto over the last 4-5 years and have always been impressed with the quick response, kind interactions, and helpful answers. Zach has a great team, including Amy who has been consistently willing to help answer as many questions as it takes to make sure we are pleased with the outcomes. Easily the best insurance team I’ve interacted with and recommend to anyone!"
We responded:
"Thank you for the kind words, Brandon. We love taking care of you and your family, and always enjoy getting to hear of the exciting things you all have going on. We’re always excited to help out! "
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Kristi

August 12, 2025

5  out of  5
rating by Kristi
"Zach Russell and his staff are great! Thank you for all you do,"
We responded:
"Thanks for great comments, Kristi! Looking forward to taking care of you and your circle for years to come! "
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Jacqueline LaCalli

August 5, 2025

5  out of  5
rating by Jacqueline LaCalli
"He gave me a quote on exactly what I needed before I even knew what that was! Very patient until I made a decision. This is much less expensive than my current auto policy for the same coverage."
We responded:
"Glad to hear it Jacqueline! Whatever else pops up, we’re here to help you!"
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Paige Gubler

July 31, 2025

5  out of  5
rating by Paige Gubler
"Zach & his team, especially Amy Quick, have been extremely helpful and responsive. They are easy to work/communicate with and get done what we need to achieve in a timely and efficient manner. We now have multiple policies with them and continue to be pleased."
We responded:
"Thank you so much Paige - Amy certainly does a terrific job making sure we get you what you need, as quickly and easily as we can. Always excited to help out!"
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Melissa G (Missy)

July 30, 2025

5  out of  5
rating by Melissa G (Missy)
"Irene has been such a pleasure and so helpful. She is a great face for Zach’s office. We have always had great service from Zach and all staff."
We responded:
"Well said, Melissa! Irene is wonderful and we’re so glad she gave you a great experience. Come see us soon! "
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Jeremy Morris

July 28, 2025

5  out of  5
rating by Jeremy Morris
"I was with Zach for a year, then left. Well, long story short, I came back after being gone for one year. I should have never left. Zach and his people are always great. Amy is quick to respond to email inquiries and everyone else in the office is very helpful and kind. If you're looking for an insurance agent/agency, this is the last place you need to look!"
We responded:
"Thanks so much, Jeremy. We appreciate you giving us another chance and glad we’re connected back together. Always happy to take care of anything you all need. "
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Logan Huslig

July 23, 2025

5  out of  5
rating by Logan Huslig
"Amy was very responsive and helpful!"
We responded:
"Thanks Logan! Amy does a great job, and fast response of whatever you might need is very important to us!"
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Tara Reid

July 23, 2025

5  out of  5
rating by Tara Reid
"Kenzie is amazing! She handled everything and switching from The General was easy. She is saving us $140 a month!! A $140 a MONTH!!"
We responded:
"Awesome Tara!! Kenzie is fantastic and glad you all were able to connect! "
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amanda hanstein

July 22, 2025

5  out of  5
rating by amanda hanstein
"Kenzie was truly amazing to work with! So incredibly helpful and easy to reach. She went out of her way to provide us with the best policy and service."
We responded:
"Thanks so much for the kind words, Amanda. Looking forward to being there for all of your family’s needs for years to come! "
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Kate Kezbers

July 22, 2025

5  out of  5
rating by Kate Kezbers
"Communication with Zach and his team is quick, friendly, and efficient. Every time I have needed help, they respond immediately and answer every question I have in a very kind way. Very happy to have a stress-free insurance route!"
We responded:
"Hey thanks so much Kate. Quick, friendly and efficient is exactly what we’re going for over here. Glad we were able to give you that experience! "
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Lasharla Jones

July 22, 2025

5  out of  5
rating by Lasharla Jones
"I needed to change something on my insurance and I had a little wreck in my car I called Amy with my insurance and she handled anything very fast and I didn't have to worry about anything she kept in contact with me every step of the way Thanks again Amy you saved me a few headaches...Thanks again"
We responded:
"Lasharla - Thank you so much for your feedback. We’re always here and happy to help out when life happens. We so appreciate you! "
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Michelle Haggard

May 15, 2025

5  out of  5
rating by Michelle Haggard
"Very nice on the phone and I got a great price.. I’m not much of a phone person so we got it done through text messages and emails.."
We responded:
"Thank you for the feedback, Michelle. We so appreciate you, and want to make sure we do business the most convenient way for you! "
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Erin Pali

February 7, 2025

5  out of  5
rating by Erin Pali
"I recently moved to the area and Zach and his team have made the process stress-free and been the biggest help. They go above and beyond to make sure everything is taken care of. I ran into some issues getting my renter's insurance approved, but Zach and his team stepped in to handle the problem and follow up until it was completely resolved. Huge thanks to this team, and I would highly recommend if you are looking for a trustworthy and attentive insurance team!"
We responded:
"Erin we are so glad to take care of you and are always happy to assist any way we can! "
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Candice Curry

February 5, 2025

5  out of  5
rating by Candice Curry
"Zach and his team at State Farm are a standout team. Some examples are: I needed a new copy of a policy, had it in 5 minutes, wanted to make a change to a policy done in 5 minutes. Add a corporate policy for me, done in a day. So if you want excellent work with smart kind people this the team!"
We responded:
"Always excited to talk to you, Candice and fun to help out with your growing and successful business! "
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Kris S

February 1, 2025

5  out of  5
rating by Kris S
"Mason made the switch to State Farm easy and seamless. I look forward to this team handling my insurance needs."
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Angelica Aguirre

January 29, 2025

5  out of  5
rating by Angelica Aguirre
"Great experience! I was able to take care of almost everything through text messages (my preferred communication). Irene was quick with responding, and efficient and thorough throughout the process! They saved me half each month of what I was paying, plus I was able to add renters insurance for less than just auto coverage!"
We responded:
"Thank you so much for allowing us to help you out Angelica! We’re always here and excited to take care of all your needs! "
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Alana T

January 22, 2025

5  out of  5
rating by Alana T
"Irene saved me over $30 monthly!! She was very prompt following up with my calls and texts."
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Braxton Karren

January 20, 2025

1  out of  5
rating by Braxton Karren
"Terrible experience since day 1. The moment I made my first payment, I immediately got ignored & disregarded of any questions I may have had. Now, my policy is being increased by $150 monthly due to the Insurance Agent entering my birthdate in correctly. Unsure of how that’s my mistake or my problem for the increase I plan to cancel should this not be resolved correctly, professionally, & in a timely manner."
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Sean Obryan

December 17, 2024

5  out of  5
rating by Sean Obryan
"Amazing experience these guys rock"
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Stacy Sheppard

November 5, 2024

5  out of  5
rating by Stacy Sheppard
"Great customer service"
We responded:
"Thanks Stacy! Looking forward to serving you for years to come!"
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Amanda Finley

September 19, 2024

5  out of  5
rating by Amanda Finley
"We have used Zach Russell state farm for years now they are always very friendly and work fast to fill your needs"
We responded:
"Thanks for the kind words Amanda. Always here for you, and happy to help! "